Staying in Control

Why does Langley Casino care about how you play?

We run our casino for fun, and fun works best when you stay in charge of your time and money. From our home in Langley, British Columbia, we build simple tools into every account so you can play on your own terms.

• Use only money you can easily do without.
• Treat every session as paid entertainment, never as income.
• Use our tools early, before anything starts to feel off.
• Our games are open to players aged 19+ only.

What tools help me keep my play in check?

Every tool below can be turned on in your account settings, or just email our team and we'll help.

Deposit limits

Choose a limit on the amount you can deposit. When you hit it, we will not accept more deposits until the period you selected is over.

Wager limits

Set a limit on your total bets across all games, so a long session can't quietly grow.

Stake limits

Put a maximum on each individual stake. Useful if you prefer to keep every spin or hand small.

Reality checks

A pop-up appears during play showing how much time has passed in your session and your wins and losses. You choose whether to carry on or stop.

Time alerts

Pick a session length and we send you a friendly nudge when you reach it.

Cooling-off break

Step away from your account for anywhere between 24 hours and 6 weeks. While the pause is active, you can't deposit or play, and you won't get any marketing messages from us.

Self-exclusion

Want more than a short pause? With self-exclusion, your account is closed for a longer period of your choice. After it begins, we will not lift it early, even if you ask.

Account closure

Prefer to leave for good? Email us and we close your account. Any remaining balance is paid out by Interac e-Transfer first.

Checks on identity and location

We check who you are, and that online play is legal where you live, before you make your first deposit. This keeps accounts safe and stops anyone under 19 from signing up.

Who can I talk to for support?

These organisations and tools are there for you or anyone close to you. Many offer confidential support at no cost.

• 211 Alberta
• GamTalk
• ConnexOntario
• Kindbridge Behavioral Health
• Gamban / GamBlock (software that blocks gambling sites on your devices)

How do you keep minors off the site?

• Only adults aged 19+ can open an account.
• No deposit is accepted until we have verified your identity.
• If we discover an account belongs to a minor, we close it right away.

Never share your password, and always sign out on a shared device. Parents and carers can find more tips in our Age Policy.

How fast do limit changes kick in?

• Lowering a limit applies instantly.
• If you raise a limit, the change kicks in only after 24 hours.
• Removing a limit counts as raising it, so the 24-hour wait applies too.

That short wait gives you a calm moment to rethink before playing more.

Is there a quick way to check my habits?

Yes. Our self-assessment quiz asks a handful of honest questions about how you play, how you feel afterwards and whether gambling affects your daily life.

• You'll be done in a few minutes.
• Your answers stay private.
• Based on your result, we suggest the tools and support most suited to you.

How do I reach the team?

We offer support by email only. Send a message to the address below and someone from our team will reply:

• mail@langleycasino.app
• mail@langleycasino.app
• mail@langleycasino.app

For account rules, see our Terms of Service.